Tiago Trindade

Tiago Trindade is a seasoned professional with diverse experience in workforce management and customer service. Currently serving as Workforce Manager at Ucall since March 2023, Tiago previously held positions at Sitel Group as Workforce Lead and Real Time Analyst, and at Ericsson as HWS MELA Team Leader and Order Desk Management EMEA. Tiago's expertise includes customer feedback analysis, quality process improvement, training, and operational support, complemented by sales roles at Vodafone and El Corte Inglés Portugal. Tiago holds a degree in Management from Universidade Lusófona and has further education from Universidade da Coruña.