Abdelghafour Bensenouci

Abdelghafour Bensenouci is an experienced customer service professional with a diverse background in various industries. Currently serving as a Senior Customer Service Officer at Unicity International since October 2019, Abdelghafour has previously held roles as a Commercial Agent at Smart Industria Vernici and as a receptionist at Hotel El Aurassi and Palace Appart Hotel. Responsibilities have included managing customer interactions, handling reservations, addressing disputes, and reporting on sales and operational activities. Prior experience also encompasses a role at Interpone Call Center, where Abdelghafour focused on customer service operations for Orascom Telecom Algérie, including improving call flow, managing customer dissatisfaction, and reporting technical issues to enhance production. Educational qualifications were obtained at Université d'Alger from 2008 to 2013.