Kshama Dayananda

Kshama Dayananda is an experienced Business Analyst currently serving as Business Analyst V at United Airlines since November 2022. Previously, Kshama held the position of Senior Business Analyst at AmerisourceBergen from January 2022 to August 2022, where responsibilities included stakeholder communication, backlog refinement, and sprint management in an agile environment using JIRA. Prior to this, Kshama worked at BB&T Bank from May 2018 to January 2022 as a Business Analyst, Product Owner, Salesforce Administrator, and Scrum Master, focusing on gathering and documenting business requirements. Kshama's extensive experience in the financial services industry began at First Data Corporation from January 2000 to March 2018, where several roles included Senior Business Systems Analyst and Data Analyst. Kshama holds a Bachelor of Engineering in Instrumentation Technology from Bangalore University and a Diploma Certificate in Salesforce Administration & Business Analysis from Guruschool.