Pamela Hyde

Pamela Hyde is a seasoned professional in the dental insurance and management fields, currently serving as a Dental Network Provider Service Representative at United Concordia Dental since August 2023. With extensive experience as a Client and Agent Relationship Manager/Benefits Analyst at DENCAP Dental Plans since January 2018, Pamela successfully implemented and customized CRM software to facilitate insurance plan quoting and compliance with CMS guidelines. Prior roles include managing provider relations and prior authorizations at Healthy Michigan Dental and leading projects at various dental offices, demonstrating strong adaptability and comprehensive knowledge of office practices, customer service standards, and insurance processes.