Customer Support and Contract Management

The Customer Support and Contract Management team at United Way for Southeastern Michigan plays a vital role in ensuring seamless operations and community assistance. The Customer Service Representatives address and resolve community inquiries, providing essential information and support to individuals in need. The Contract Manager oversees agreements with service providers and partners, ensuring all terms are met to maximize resources and impact. Meanwhile, the Resource Database Manager maintains an up-to-date repository of services and resources, enabling efficient referral processes that connect community members with the help they need. Together, they work to promote stability and thriving communities across Wayne, Oakland, Washtenaw, and Macomb counties.