Jennifer Bateman is a Learning Technology Support Specialist at Unity Environmental University, where responsibilities include supporting course publication and maintenance, providing Tier 1 support for learning technology issues, and developing methodologies for analyzing user experience data. Previously, Jennifer served as an Instructional Design Assistant and Intern at Clarkson University, developing online training courses and enhancing educational materials. Additional experience includes a Multimedia Design Consultant role at Resonance, a Communications Intern position at Datto, Inc., and a Production Intern role at New York Power Authority, where involvement in multidisciplinary projects focused on climate science training was notable. Jennifer holds a Bachelor of Science in Communication, Innovation & Entrepreneurship from Clarkson University.