Abel Palma

Abel Palma is an experienced professional in the IT and customer success management sectors, currently serving as Manager of Customer Success Management at Amadeus since June 2001. Abel leads a team that supports over 80% of the commercial operations for top partners in the travel industry across North America, consistently achieving and exceeding sales targets. Previous roles at Amadeus include Senior IT Account Manager, Senior Database Administrator, and Senior Developer, where Abel was responsible for consultancy, data management, and software development. Additionally, Abel is a Microsoft Development Platforms Professor at Universidad Galileo and has provided consultancy services to various organizations. Abel holds a PhD in Industrial Management and Economics and a Systems Engineer degree from Universidad Rafael Landívar.