Kaisa Rautiainen has a diverse background in both IT support and customer service, currently serving as a Service Desk Employee at the University of Eastern Finland since September 2022, where assistance is provided to students with basic IT issues. Previous experience includes roles such as a Pizzeria Employee at Eezy Henkilöstöpalvelut, where deliveries and customer service were the primary responsibilities during a seasonal position, and as a Junior Solution Consultant at Efecte Plc. Kaisa has also worked as a Sales Negotiator at Elite Sales Oy and Finnacta Oy, focusing on telemarketing sales, and engaged in teaching programming to children at Snellman-kesäyliopisto. Early career roles included B2B sales at Suomen Numerokeskus Oy and a Summer Assistant position at Telkänhoiva Oy. Kaisa holds a Bachelor's degree in Computer Science from the University of Eastern Finland.