Katrina Kepner

Katrina Kepner, MBA, has a comprehensive background in quality assurance and banking, currently serving as a QA Manager at USAA since November 2021. Prior to this role, Katrina held positions as a QA Specialist at USAA Federal Savings Bank and spent a decade at USAA in various capacities, including Senior Consumer Loan Underwriter and Consumer Loan Officer/Insurance Agent. Katrina's earlier experience includes working as a Personal Banker at Credit Union West from April 2006 to April 2011. Katrina holds a Master of Business Administration (MBA) in Organizational Leadership from Grand Canyon University (2015-2016) and a Bachelor of Business Administration (BBA) in Organizational Leadership from the same institution (2011-2014).