USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. 

In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.


Call Center

Cloud

Information Technology

Internet

Marketing

USAN, Inc.

Steve Walton

Eve W.

Mike Shea

Mike Evenson

James Moore PMP CSPO CSM

Executive Admin

Donny Jackson

Laura Hall

Paul Soligon

Loyd Olson

Larry Newfield, CISSP, CEH, CSM

Jordan Gladwin, PMP

Jeanne Cagan

Farid Shenassa

The Project Management & Business Analysis team at USAN, Inc. is responsible for overseeing the planning, execution, and delivery of projects that enhance customer engagement solutions across multiple channels. They manage project timelines, coordinate across departments, and ensure that business processes and software development align with strategic goals. The team also performs business analysis to identify areas for improvement and streamline workflows, leveraging their expertise in agile methodologies and technical writing to support successful project outcomes.

Project Management & Business Analysis

Software Development

Engineering and IT

Leadership Team

Project Management & Business Analysis

About

Team members

Other teams at USAN, Inc.

Software Development

Engineering and IT

Leadership Team