Luke Newens

Luke Newens is an experienced professional currently serving as the EMEA Helpdesk Manager at Utelogy Corporation since April 2024. Prior to this role, Luke led a growing Audio Visual service desk at Aura from March 2020 to April 2024, where responsibilities included managing technical service desk engineers and focusing on various digital workspace solutions. Luke has a background as an Operations Engineer at both Aura and Intevi, with experience in Digital Signage and IPTV products. Initial operational exposure began with a placement in IT Service Delivery Management at Kingfisher IT Services, where Luke followed the ITIL framework. Educational qualifications include a BSc Hons in Business Information Technology from Bournemouth University and a BTEC Extended Diploma in IT from HSDC Alton.