Kathryn Carter

Kathryn Carter is an experienced product management professional with a strong background in enhancing customer experiences across various industries. Currently serving as the Head of Product for Customer Experience at Utility Warehouse since June 2024, Kathryn previously held significant roles at British Airways, including Principal Product Manager and Digital Experience Manager, where responsibilities encompassed leading customer support product initiatives and managing a team of product managers. Kathryn's experience also includes positions as a Digital Product Manager at Runpath Group Limited and a Senior Management Consultant at Deloitte Digital, where a focus on product management across multiple sectors was established. Kathryn holds a Bachelor of Science in Psychology from the University of Sussex and recently completed a program at Saïd Business School, University of Oxford.