Natalie Ball

Natalie Ball is an experienced Senior Customer Operations Manager currently employed at Vanquis since October 2022, specializing in complaints and vulnerable customers as well as new business. Prior to this role, Natalie held various leadership positions at Moneybarn from May 2015 to December 2024, including Head of New Business and Complaints, where responsibilities included operational management and client relationship management. Natalie's earlier career at Serco spanned nearly nine years, culminating in roles that involved oversight of operations and client delivery across multiple sites, emphasizing continuous improvement in customer satisfaction and staff engagement. Additional experience at SSE plc encompassed project implementation and training management for customer service systems and staff. Natalie's expertise reflects a strong focus on operational excellence, team development, and enhancing customer service outcomes.