Heitor Augusto Oliveira

Heitor Augusto Oliveira is a skilled professional with experience in technical support and back-office operations. Currently serving as an Assistente de Suporte Técnico at Vertem since June 2023, Heitor previously worked at Concentrix from March 2021 to June 2023, where roles included Auxiliar de backoffice and Agente de atendimento ao cliente, focusing on incident resolution through ServiceNow and customer service via SalesForce. Prior experience includes a position as a Desenvolvedor Web Junior at Urgtec Consultoria e Treinamento, contributing to system implementations using PHP and JavaScript, along with creating landing pages and designing front-end applications. Heitor's educational background includes a degree in Análise e Desenvolvimento de Sistemas at Descomplica Faculdade Digital and a technical high school diploma in Meio Ambiente from ETEC - Escola Técnica Estadual de São Paulo.