Customer Service

The Customer Service team at VCGS ensures an exceptional client experience by managing inquiries, coordinating logistics, and supporting data entry for genetic consultations, testing, and diagnostic services. This team acts as the first point of contact for patients and families, addressing their needs and facilitating seamless communication between clients and the organization's healthcare professionals. They also play a key role in handling the logistics of medical couriers, ensuring timely and accurate delivery of genetic samples and results.