Marcelo Renato Zilio is an IT infrastructure supervisor at Aeroportos Brasil Viracopos SA since April 2021, overseeing the implementation and maintenance of IT infrastructure systems to meet established objectives. Responsibilities include managing service delivery governed by SLAs, leading projects aimed at improving IT infrastructure availability, and fostering team development for professional growth. Previously, Marcelo served as an IT analyst at Viracopos International Airport since November 2012, specializing in Microsoft Windows Server and VMware virtualization systems. Marcelo's career also includes a role as an IT manager at SOS COTEC / GRUPO AMBIPAR, where significant cost reductions and improvements in quality management systems were achieved. Education includes a degree in Business Administration from Unimep Piracicaba and a technology degree in Data Processing from Fatec Americana. Marcelo holds certifications from Microsoft and VMware.