Clediana Silva

Clediana Silva is a skilled customer service professional with extensive experience across various companies. Currently serving as an Assistente de Atendimento II at Viveo since May 2023, Clediana previously worked as a Customer Service Agent at Cornershop by Uber, where responsibilities included resolving customer inquiries via email and chat. Prior experience includes roles as a Content Moderator at Cognizant, analyzing and classifying multimedia content for a social network, and as a Credit Analyst at Caixa Crescer, performing client assessments and contract formalizations. Earlier positions included customer service roles at Teleperformance and an operational assistant apprenticeship at Ford Motor Company. Clediana holds a postgraduate degree in Human Resources Management from Faculdade Metropolitana and a Bachelor's degree in Production Engineering from Centro Universitário Estácio Radial de São Paulo.