Pratipalsinh Zala is a skilled Quality Assurance Engineer at VMI Group since May 2024, with a rich background in application support and technical troubleshooting. Prior experience includes serving as an Application Support Engineer at Borek Solutions, where responsibilities involved managing L2 and L3 technical issues and providing application support for US-based companies. Pratipalsinh's tenure as a Technical Support Engineer at GoodCare IT Management Services focused on healthcare applications for UK stakeholders, while previous roles at SUN PHARMA and Tabs FM Ltd encompassed managing technical issues for various applications and providing technical support to UK clients. Beginning a career as a Technical Support Engineer at Mits Infotech, Pratipalsinh laid the foundation for a strong technical support background. Pratipalsinh holds a Master of Science in Information Technology from Geetanjali College of Computer Science, Rajkot.