Irma Marsen

Irma Marsen possesses extensive experience in customer service and administrative roles, with a career spanning several well-established companies. Since May 2014, Irma has been with Volkswagen Pon Financial Services as a Medewerker B (Senior) Customer Experience Financieren and Medewerker Service Desk. Prior experience includes serving as an Account Representative at Volvo Car Lease from January 2007 to May 2014, where responsibilities involved telephonic sales of lease contracts to small and medium-sized enterprises, managing offers and contracts, and customer inquiries. Between November 2000 and January 2007, Irma worked as an Administratief medewerkster polisafdeling at Volvo Car Insurance, focusing on closing car insurance policies and processing relevant documentation. An early career included various administrative positions from June 1986 to November 2000 across multiple organizations, such as PolakSchouten/ECN and SKF Maintenance Products. Educational credentials include a Secretarieel degree from MEAO Amsterdam (1985-1986) and a HAVO diploma (1980-1985).