Burcu Hillerström is an experienced professional in the automotive and consulting industries, currently serving as the Global Head of Service Offers at Volvo Cars, where previous roles included Head of Service Business Development & Analytics and Head of Strategy and Transformation for the Volvo Cars Service Business. Prior to this, Burcu worked as a Market Research Consultant at Euromonitor International and as an IT Consultant at Lionbridge. Early career experience includes an internship in the Department of News at TRT - Turkish Radio and Television Corporation. Burcu Hillerström holds a Master of Science in Innovation and Industrial Management from the University of Gothenburg and a Bachelor of Science in Economics from Orta Doğu Teknik Üniversitesi.