Silvio Douven

Silvio Douven is an experienced professional with a comprehensive background in account management and sales, currently serving as AVP Account Management for North America and EMEA at Vonage since January 2022. Prior to this, Silvio held the position of Regional Vice President - Account Management at NewVoiceMedia (now Vonage) from September 2018 to January 2022, focusing on enhancing customer service experiences through cloud contact solutions. Earlier roles include Sales Director at Medallia, Account Executive at ClickSoftware, and Business Director at Deltek and Maconomy UK, where expertise in optimizing workforce productivity and managing client relationships was developed. Silvio began a career in account management at CSS and Compunet, specializing in ERP software sales. Educational background includes a Bachelor in Hotel Management with a focus on Marketing and Business from Hotelschool The Hague.