Victor Eddy -OTIENO

I’m a seasoned Customer Success Professional with over 15 years of experience in monitoring existing business processes and creating new strategies resulting in increased levels of customer retention and decreased churn through strategic and tactical market trend and data analysis.

Victor is strategy focused, lives and breathes 'customer experience' and has his 'finger on the pulse' when it comes to new consumer trends, benchmarking & contact experience channels enhancement for a better customer experience.