Menna Youssef

Menna Youssef is an accomplished professional in customer experience and operational excellence, currently serving as the Head of Operational Excellence at WAVZ for Digital Transformation since September 2024. Previously, Menna held the position of Head Of Customer Experience & Call Center at Raya Trade from December 2020 to December 2023 and served as Customer Experience Manager at Orange Egypt from January 2012 to December 2020. Menna's career began at Orange Business Services as a Technical Support specialist, and earlier experience includes roles as a Customer Experience Expert at Orange. Menna holds a Master's degree in Ergonomy and New Technology from Paris Descartes University and a Bachelor's degree in Electronics and Communication Engineering from Cairo University.