Lydia Ng

Lydia Ng is an accomplished professional with extensive experience in logistics, customer experience, and operations across various industries. At Wayfair, Lydia has held key positions including Director of Global Returns and Incidents Logistics & Re-commerce, and Head of Returns Customer Experience and Fulfillment Operations. Prior to that, Lydia served as a Project Leader and Consultant at The Boston Consulting Group, following a role as a Summer Consultant. Lydia's career began at Changi Airport Group (Singapore) Pte Ltd, where contributions included Airport Manager for Airside Operations, Airport Manager for Customer Experience, and Assistant Airport Manager.