Gareth Kennerley is a Technical Consultant at Conn3ct since February 2021, bringing extensive experience from Ingenico where a dual role encompassed Level 3 Application Support Engineer and Genesys Developer from August 2004 to February 2021. In this capacity, Gareth played a crucial role in establishing the UK application support team as a center of excellence, providing level 3 support globally and serving as a subject matter expert. Additionally, Gareth contributed to the design and implementation of a global service desk and a multi-channel communications system, alongside responsibilities as a Service Desk MI Analyst, which included producing management information reports and implementing an automated reporting facility to streamline processes. Education includes A Levels from Verdin Sixth Form College, completed between 1990 and 1992.