Shaivya S Gupta

Shaivya S Gupta is an experienced Customer Success Manager with a strong background in account management and customer satisfaction. Currently at Travelstop since July 2021, Shaivya manages client relationships and drives account retention. Prior experience includes positions at Zinrelo, where responsibilities focused on onboarding US-based enterprise clients and managing loyalty program implementations, and BirdEye, where Shaivya provided proactive account management and training. Early roles at American Express and Concentrix included handling customer inquiries and maintaining high levels of customer satisfaction. Shaivya holds a Bachelor's degree in English Language and Literature from Indira Gandhi National Open University, along with intermediate and high school qualifications in Science.