Jeannine Rafferty

Jeannine Rafferty is an experienced professional in customer engagement and loyalty strategies, currently serving as the Head of Member Engagement at Which? since July 2024. Prior to this role, Jeannine was the Chief Customer Officer at Inkpact from June 2020 to July 2024, where responsibilities included overseeing day-to-day operations and enhancing client services. Previously, Jeannine held the position of Loyalty Strategy and Implementation Director at TLC Marketing Worldwide and worked as an Account Director at Reward, focusing on targeted loyalty campaigns and client service strategies. Jeannine's career also includes managing key partnerships at Aimia Inc. with the Nectar loyalty program and gaining initial experience in account management at ProspectSoft. Jeannine holds a Bachelor of Science in Marketing from Aston University.