Kathy T. has extensive experience in the insurance industry, currently serving as Principal and Manager of Insurance Operations at Wichert Insurance since August 2008, where responsibilities include overseeing daily operations, managing carrier relations, and developing staff. Prior roles include Commercial Lines Manager at Lance & Co Insurance Agency, LLC dba Wichert Insurance, focusing on underwriting and client needs assessment, and Customer Service Representative at Lance & Co, Inc., providing service for both personal and commercial lines. Kathy holds an Associate in Risk Management (ARM) designation from The Insurance Institute of America, a CPCU designation from The American Institute for Chartered Property Casualty Underwriters, and an Associate degree in Business Management Technology from The University of Akron.