Mateeb Qureshi is an experienced operational control manager currently employed at Wilson James since November 2021, where responsibilities include leading an allocation team to achieve operational excellence and ensuring SLA performance. Prior to this role, Mateeb served as a team delivery manager at Wilson James, focusing on resource efficiency and SLA adherence. From January 2017 to November 2021, Mateeb worked at dnata as a customer service agent, providing high-level service for Singapore Airlines, managing passenger communications during delays, and facilitating VIP operations. An internship at JW Marriott Hotel Mumbai provided practical experience across multiple hotel departments. Academically, Mateeb holds a Master of Science in International Business Management and a Bachelor's degree in Airline and Airport Management from the University of West London. Additional education includes a High School Diploma in Science and secondary schooling in India.