Ragu Karthigesan is a seasoned IT professional with diverse experience in technical support and systems administration. Currently serving as a Technical Support Engineer at Winc Australia since May 2023, Ragu is responsible for incident resolution across Winc applications and infrastructure. Previous roles include Information Technology Support Specialist at Advanced Mobile IT, where Ragu provided technical support to various clients, and IT Technical Support Specialist at APCD Pty Ltd, focusing on troubleshooting ICT issues. Ragu co-founded Cyberio Solutions, offering branding and marketing strategies, and has held various support technician roles involving installation and maintenance of hardware and networks. Educational background includes an Advanced Diploma in Computer System and Networking from Unitec and degrees from Charles Sturt University and SLIIT.