Pauline Falcon

Pauline Falcon is an experienced customer success manager currently serving at Xelya since June 2021, where responsibilities include managing customer satisfaction and guiding clients through the implementation of information and telecommunications systems tailored for SMEs. Prior to Xelya, Pauline held a similar role at CAPENCY from September 2019 to June 2021, overseeing the customer data lifecycle and utilizing Salesforce CRM for commercial activity tracking. Earlier experience includes a position as an attachée commerciale grands comptes at ALD Automotive, focusing on large account management and client satisfaction. Academic credentials include a Master's degree in Management and Commercial Strategy from Sup Career Alternance by OMNES Education, as well as a professional license in Commercial Activity Management from IUT de Paris and a DUT in Techniques de Commercialisation from CY Cergy Paris Université.