Melanie Fischer

Melanie Fischer is an accomplished Customer Experience Director at Xero, with extensive leadership experience across various sectors. Currently overseeing a high-performing team of over 250 staff in the UK and EMEA, Melanie utilizes an inspiring approach to drive strategic planning and business initiatives. Previously, Melanie held multiple roles at Post Office Ltd, including Director of Service and Support Operations, where a team of 220 focused on enhancing service delivery for 11,500 postmasters. Additionally, Melanie contributed to Waitrose as Head of Customer Care, leading a team of over 300 to ensure exceptional customer satisfaction. With a solid foundation in programme management from John Lewis Partnership and operational development from Tesco, Melanie began their career as an Executive Consultant at Ernst & Young, specializing in performance improvement in financial services. Educated at The University of Edinburgh and Binghamton University, Melanie holds degrees in Business and Economics.