Javier Preciado

Javier Preciado is an accomplished professional with extensive experience in operations management, customer service, and data analysis. Currently serving as an Associate Operations Manager at XtendOps since June 2021, Javier has driven operational efficiency by managing service level agreements (SLAs), key performance indicators (KPIs), and auxiliary abuse, resulting in increased billable hours and streamlined processes. Previous roles at XtendOps include Operations Supervisor and Customer Service Representative, where Javier focused on training, supervising employees, and enhancing client relations. Prior experience at TTEC Digital involved data analysis and comprehensive reporting to inform business decisions, while earlier positions at Teleperformance included supervising a team and providing technical support. Javier holds a Bachelor of Business Administration in Business in Tourism Management from Universidad de Guadalajara.