Mirza Beširović

Mirza Beširović is a seasoned product management professional with extensive experience in B2B SaaS and AI customer support automation. Currently serving as Group Product Manager for AI Agents at Zendesk, Mirza leads a team developing AI solutions on the Ultimate platform. Prior experience includes roles as Head of Product at Ultimate, where Mirza oversaw the end-to-end AI platform before the company's acquisition by Zendesk, and as Director of Product Management at Dixa, where Mirza managed a large team and launched multiple innovative products. Mirza has a robust history of success in enhancing product strategies and driving revenue growth across various organizations, including roles in both startups and established firms like wefox, Zattoo, and ResearchGate. Educational credentials include a degree from Humboldt-Universität zu Berlin and the University of Sarajevo, along with a scholarship at Indian Springs School.