Nelly B.

Nelly B. is a Professional Services Consultant at Zendesk since November 2021, specializing in effective implementations of the Zendesk platform with a focus on scalability and customization. Nelly B. possesses strong skills in data analysis, project management, and multilingual communication in Portuguese, English, and Spanish. Prior experience includes roles as Implementation Consultant and Managed Services Consultant for Latam at Sprinklr, where Nelly B. led projects aligning platform implementations with client objectives. Previous positions included Digital Account Manager for Latam at Ketchum, Community Manager at Weber Shandwick, and Social Media Analyst at FLAGCX, complemented by foundational internships. Nelly B. holds a Post Graduation degree in Sociology from FESPSP and a degree in Journalism from Universidade Metodista de São Paulo.