Sofyan Afqir

Sofyan Afqir is an experienced professional in the technology and customer service sectors, currently serving as the Manager of Services Consulting for EMEA at Zendesk since March 2014. Sofyan has a robust background in managed services, having transitioned through roles such as Senior Managed Services Consultant and Customer Success Manager, where responsibilities included guiding customers through Zendesk configurations and ensuring successful implementations. Prior experience includes positions at Dell, Hewlett-Packard, and Quintiles, wherein Sofyan demonstrated skills in pre-sales processes, technical support, and customer relationship management. Sofyan holds several educational qualifications, including a specialized degree in IT and professional development coursework at Harvard's Division of Continuing Education.