Soon Keong Queh

Soon Keong Queh is a seasoned professional in technical account management and support engineering, with extensive experience in the cybersecurity and IT services sectors. At Zscaler since February 2019 as a Technical Account Manager, Soon Keong leverages prior experience in similar roles at Symantec and Zscaler to manage customer technical support and service issues. At Symantec, Soon Keong significantly contributed as the first principal cloud engineer in the APAC region, providing support for Cloud Web Security Service escalations. Additional roles include Senior Support Engineer at Openet, where responsibilities involved customer liaison and adherence to service-level agreements, and Technical Support Engineer Lead at Blue Coat Systems (acquired by Symantec), focusing on customer satisfaction and team collaboration. Soon Keong began the professional journey as a Deployment Engineer at CHASS Computer Consultants and holds a Bachelor's Degree in Computer System and Networking from the University of Malaya.