Nicole Fritsch

Nicole Fritsch is an experienced customer service and experience management professional currently serving as Customer Experience Manager at Remy Sleep since May 2021, after previously holding the role of Customer Experience Specialist. Nicole's background includes significant experience at Booking.com, where responsibilities spanned from CS Senior Guest Specialist to earlier positions as Customer Relations Associate. Prior to that, Nicole worked as a Payroll Administrator at Weststar Management Services, providing managed solutions for contractors in Switzerland, and gained initial customer service experience as a Sales Assistant at Dorothy Perkins. Education includes a degree in Foreign Language Correspondence Clerk and Business Administration from ILS Hamburg and earlier studies in Germany.