Sanjay Ghosh

Sanjay Ghosh is a seasoned professional with extensive experience in business process excellence and customer experience within the financial services sector. Currently serving as Principal Consultant for Process Excellence at 1 Finance since April 2022, Sanjay focuses on crafting sustainable processes that enhance customer satisfaction. Prior to this, as CEO at Midas Solutions, Sanjay led strategic consulting efforts, and at Choice International Limited, significant contributions were made in digital onboarding and customer care. Sanjay’s career includes a notable tenure as Senior Vice President of Service Quality at Angel Broking, where initiatives in service quality, digital KYC, and customer support established industry-leading processes. Additionally, Sanjay contributed to the successful launch and branding of the KIDZEE playschool franchise as Associate Vice President at Zee Learn Limited. Educational qualifications include a Bachelor of Science in Mathematics from the University of Calcutta and multiple certifications in quality management.