Colby Conway

Colby Conway is an experienced professional with a diverse background in customer support, writing, and editorial management. Currently serving as the Digital Customer Experience Manager and previously as a Senior Customer Support Engineer at 15Five since September 2021, Colby specializes in technical support and documentation. Prior roles include Staff Writer at FantasyAlarm.com, Customer Support Specialist positions at Untappd, Inc., and a Managing Editor at IGI Global. Colby has also contributed as a Content Writer and Game Advisor in earlier positions, demonstrating strong communication skills and a commitment to customer service. Educational qualifications include studies at Shippensburg University of Pennsylvania and the University of Mount Olive.