Natalia Gennari e Silva

Natalia Gennari e Silva has been working in the field of customer service since 2003. Her most recent role is as a Customer Excellence Analyst at 180° Seguros, a position they have held since 2022. Prior to that, they were an Entrepreneur at their own company from 2013 to 2022, where they were responsible for franchise management, sales strategy planning, recruiting of resellers, training development and application, accounts payable and receivable, and issuing invoices. Natalia also developed skills in interpersonal relationships, communication, people management, sales techniques, goal setting, strategies, and recognition. From 2005 to 2013, they worked at Itaú Unibanco as an Ombudsman Analyst, where they were responsible for attending, registering, and monitoring complaints from Ombudsman, PROCON, and BACEN channels, as well as controlling regulatory deadlines and monitoring KPIs. Natalia also worked in partnership with business areas to promote continuous improvement in processes, products, and services. From 2005 to 2003, they worked at Work Telemarketing Com. e Serv. LTDA and Atento Brasil as a Call Center Operator, where they attended active and passive calls in the third-party collection segment of leasing and CDC contracts, as well as scheduling and monitoring payments and negotiation proposals according to the overdue time.

Natalia Gennari e Silva obtained their Bachelor's degree in Computer Science from Uninove - Universidade Nove de Julho between 2004 and 2007. Additionally, they have obtained certifications in Análise Introdutória de Crédito e Risco de Crédito from FGV Online in 2021, Fbb200 from FEBRABAN in 2022, and Practitioner em Programação Neurolinguística from Instituto Intra.