Bruna Silva

Bruna Silva is an experienced Project Manager at 360dialog, where responsibilities include identifying project goals, planning tasks, ensuring timely delivery, and stakeholder communication. Prior roles include Digital Project Analyst at Grupo Services, where Bruna designed digital solutions for Customer Support, and Bilingual Support Agent, focusing on effective customer communication and educational material preparation. Additional roles include Consultor Digital and Agente de Atendimento ao Cliente, both centered on billing processes and customer guidance. Bruna is pursuing a Bachelor's degree in Interdisciplinary Studies in Business and a degree in Nursing from Pontifícia Universidade Católica do Paraná and FPP - Faculdades Pequeno Príncipe, respectively, and holds a Lean Six Sigma Green Belt certification.