Poliana Vianna

Poliana Vianna currently serves as the Product Communications & Documentation Manager at 360dialog, focusing on product communication strategies for WhatsApp Messaging and the creation of technical documentation for the WhatsApp Business API. Prior experience includes roles as a Customer Support Agent at Stone, where Poliana specialized in API management and customer analytics, and as a Senior Logistics Analyst at Soluções Usiminas, improving logistics processes and managing performance metrics. Earlier roles included positions as a Junior Logistics Analyst and Junior Financial Analyst, with responsibilities ranging from supply chain management to supporting SAP systems. Poliana is pursuing education at ISEC - Instituto Superior de Educação e Ciências, expected to conclude in June 2025.