Jiayi Hu

Jiayi Hu currently serves as the Manager of Customer Success for East China at 3D Infosystems, overseeing project implementation and customer operations in the region, while collaborating with sales, product, and implementation teams to ensure a positive customer experience. Previously, Jiayi held the position of Duty Manager on the pre-opening team at Niccolo Suzhou, contributing to operational documentation and training initiatives. Prior experience includes roles as Front Office Assistant Manager and Corporate Management Trainee at Mission Hills China, where responsibilities encompassed guest relations and satisfaction improvement. Jiayi's career began at InterContinental Hotels & Resorts and Waldorf Astoria Hotels & Resorts, focusing on front desk and dining services. Jiayi holds a Bachelor of Business degree in International Hotel and Resort Management from both Torrens University Australia and Blue Mountains International Hotel Management School.