Nikolay Atanasov

Nikolay Atanasov is an experienced technical specialist in customer support, currently holding a Tier 2 position at 4Com since October 2019. In this role, Nikolay provides assistance to customers in resolving product issues while continuously enhancing product knowledge to improve service quality. Previous experience includes working as an IT Technician at VIP CONSULT LTD from April 2018 to October 2019, where Nikolay diagnosed and repaired various devices, assisted with hardware and software issues, and managed network installations. From February 2017 to February 2018, Nikolay served as an IT Store Person at Ardes.bg, where responsibilities included inspecting deliveries and preparing products for shipment. Nikolay holds a Bachelor's degree in Information Technology from the University of Shumen "Konstantin Preslavsky," attained between 2007 and 2010.