Qusai Alhudhud

Qusai Alhudhud is a seasoned professional in customer experience and management, currently serving as a CX Consultant at 4SiGHT CX since July 2023. Previously, Qusai held the position of Customer Success Manager at ekar from December 2018 to February 2023, where notable achievements included a 30% increase in GMV through the launch of a car subscription marketplace and a 75% reduction in inter-departmental paperwork. Earlier roles include a Customer Service Manager at ekar, managing a team of 25 and consistently achieving high customer satisfaction and NPS ratings, as well as positions as a General Accountant at Alkhorayef Group and Qottuf al jazeera. Qusai began the career with roles in customer service and training at Extensya and Investbank. Educational background includes a Bachelor's degree in Accounting from Yarmouk University, a Professional Certificate in Customer Experience from The CX Academy, and ongoing studies with the Corporate Finance Institute in financial statement analysis.