Nicoletta Mura

Nicoletta Mura has extensive work experience in operations and management roles. From April 2022 onwards, Nicoletta has been working as the Operations and Engagement Director at 5CA. Prior to this, they held the position of Senior Operations Manager from August 2021 to April 2022, and Operations Manager from November 2020 to October 2021 at the same company. In April 2020, Nicoletta worked as a Project Lead at 5CA.

Before joining 5CA, Nicoletta worked as a Management Mentor at Nicoletta Mura Coaching from September 2018 to April 2020, and as a Confidence Coach from January 2018 to September 2019.

Nicoletta also has experience at Blizzard Entertainment, where they worked as a Team Manager from October 2015 to August 2018, overseeing a multilingual team of Customer Service Representatives. Prior to that, they held the position of Team Leader Customer Support from September 2012 to October 2015 at the same company. Nicoletta's work at Blizzard Entertainment also included working as a Specialist Customer Service Representative from June 2009 to December 2012, providing assistance to customers and colleagues.

Overall, Nicoletta Mura has demonstrated expertise in operations, management, coaching, and customer service throughout their career.

Nicoletta Mura has a Certificate in Social Sciences from The Open University in 2009, a Diploma in Human Resources Management from Griffith College Cork in 2018, and an International Baccalaureate in Mathematics and Natural Sciences from Liceo Scientifico obtained between 1992 and 1997. Nicoletta is currently pursuing a Lean Six Sigma White Belt certification in Project Management from MF Treinamentos, expected to be completed in 2023. Nicoletta also has additional certifications in areas such as storytelling for recruiting, employee retention, developing organizational awareness, employee experience, COPC certified professional management, confidence life coaching, professional life coaching, and agile project management foundation examination. The years of obtaining these additional certifications are not specified.