Alex Palomares

Alex Palomares has a diverse work experience spanning over two decades. They currently hold the position of VP, Customer Experience at Sohonet, starting in March 2023. Prior to this role, they served as VP, Customer Experience at 5th Kind, Inc. from April 2022 to the present. During their tenure at 5th Kind, Inc., they also held the role of VP - Service Strategy from May 2021 to April 2022, where they led various initiatives including process and tool improvements for software development, and the launch of an Employee Experience program.

Before joining 5th Kind, Inc., Alex Palomares worked at NBCUniversal Media, LLC from January 2018 to May 2021 as a Manager, Product Delivery. In this role, they led the transition to Office 365 cloud technology, migrated user accounts, modernized businesses, evaluated collaboration platforms, and implemented adoption and change management strategies.

Prior to their time at NBCUniversal Media, LLC, they were employed at NBCUniversal, Inc. from 2010 to 2017. In their capacity as Manager, Service Strategy, they managed the financial portfolio of services and projects, implemented a CRM system, and served as a Project Manager for various technology projects. Additionally, they held the role of Manager, Service Management from June 2012 to October 2013.

Alex Palomares also has experience working at Westfield as a Project Manager from October 2009 to March 2010, Toyota Financial Services as a Project Manager from July 2007 to January 2009, Northrop Grumman as an Operations Lead from 2004 to 2007, Callipso Networks as a Project Coordinator from 2002 to 2004, and eGain Communications as a Technical Account Manager from 2000 to 2001.

Alex Palomares completed their Bachelor of Science (BS) degree in Computer and Information Science at Humboldt State University from 1994 to 2000. In 2004-2005, they obtained a certificate in Sequential Program in Project Management from UCLA. Later, in 2006, they received the Project Management Professional (PMP) certification from the Project Management Institute.

In 2011, Alex earned a certificate in Executive Leadership from the USC Marshall School of Business. They obtained another certificate from the same institution in 2015, specifically in Driving Strategies for Maximizing Value and Growth.

Additionally, Alex has obtained several additional certifications. In 2013, they received the ITILv3 Foundations certification from CSME, Inc. The following year, in 2014, they obtained the ITIL Service Strategy certification from AXELOS Global Best Practice. In 2020, Alex obtained the Azure Fundamentals certification from Microsoft. Finally, they are projected to receive the Amazon Web Services Cloud Practitioner certification from Amazon Web Services (AWS) in April 2023.