Melissa Chong

Melissa Chong has a diverse work experience spanning over 15 years in various industries. Melissa is currently working at 6sense as the Principal Customer Success Manager, Strategic. Prior to this, they held roles at LeanData, Inc. as a Customer Success Manager, and at Haiti Now (Ayiti Now Corp) as a Social Media Marketing Manager and Email Marketing Manager, where they provided pro bono services for a non-profit organization. Melissa also worked at LeadIQ, where they served as a Senior Team Lead and Customer Success Manager, contributing to increased sales opportunities and developing customer success playbooks. Melissa has experience in sales and marketing roles at Teneo Technologies Sdn Bhd - WebLITE, where they were Head of Sales and Marketing and Senior Account Manager, providing advisory services and project management for various clients. Melissa also worked at Materialise as a Marketing Manager, APAC, overseeing regional marketing activities and representing the company in industry discussions. Lastly, they held the position of Marketing Manager at Quill Automobiles (BMW) and Group Marketing & PR Manager at Leolaris (M) Sdn Bhd. Overall, Melissa has a strong background in customer success, sales, marketing, and project management.

Melissa Chong completed their MSc in Global Marketing from the University of Liverpool from 2012 to 2015. During this time, they focused on Strategic Marketing, Global Account Management, and Consumer Insight. In 2018, Melissa obtained an Advanced Google Analytics Certification. In 2019, they attended Stanford University to study Product Management, although no degree was specified. In terms of additional certifications, Melissa obtained various certifications related to customer success management and received training in areas such as LeanData, making commitments, managing conflict, and putting the customer first, among others.