Pasi Hakala

Pasi Hakala is an experienced professional in service management and customer service, currently serving as a Service Manager at A-Kruunu Oy since August 2021. Pasi has held various supervisory roles at Finnair from 1988 to 2021, including Allocation Supervisor and Customer Process Supervisor, overseeing task allocation and ground staff resource management. Prior experience includes positions at Northport Oy, where responsibilities included task allocation and customer service problem resolution, and earlier roles in hospitality and banking. Pasi has pursued extensive education in property management and aviation, earning multiple degrees and certifications, including an ISA Auktorisoitu Isännöitsijä and IATA Dangerous Goods Regulations Trainer.